Warranty

Updated: August 30, 2018

WickyDog Warranty:

We warranty all products for 30 days from the date your order ships. We’ll issue a full refund, including shipping costs.

Our warranty covers replacement or repair of any item that is defective up to 100 days from the date your order ships. Replacement product may contain remanufactured parts or components but will have the functionality of equal to or greater than the original product.

To recap: 30 day warranties qualify for a full refund; after 30 days and up to 100, our warranty coverage means repair or replacement of the item.

Manufacturer’s Warranty:

We also extend to our customers any warranty granted by the manufacturer. An items’ listing will note whether it carries a manufacturer’s warranty. If so, please contact us at support@wickydog.com and we’ll help you through the process.

Please be sure to keep all of your packaging! You’ll need it to return us the warrantied item. In order to return an item under warranty, you’ll need an RMA (return authorization number). Please go to the returns section here: (Hyperlink here)

WickyDog Extended Warranty:

Warranties will be voided under the following circumstances:

  • Serial number has been removed or altered.
  • Product is damaged as a result from accident, misuse, abuse, or other external causes, including liquid damage, and power surge.
  • Updated software has caused the item to malfunction.